Legal
Privacy Policy
How UnifiedRCM handles information collected through this website.
Effective date: [DATE TO BE SET AT LAUNCH] · Last updated: [DATE TO BE SET AT LAUNCH]
Template — requires legal review before publication. This policy is drafted to cover the structural requirements that generally apply to a US business marketing website, including CalOPPA and CCPA/CPRA-style disclosures. It is not legal advice. UnifiedRCM must have it reviewed by its own counsel and must verify every factual statement below against what the website and business actually do — particularly the sections on analytics, retention periods and third-party recipients. Bracketed items must be completed before launch.
1. Scope of this policy
This Privacy Policy applies only to this public marketing website and to information you choose to send us through it, such as a consultation request.
It does not apply to protected health information (PHI) that UnifiedRCM processes as a Business Associate on behalf of its healthcare clients. That information is governed by the Business Associate Agreement between UnifiedRCM and the relevant covered entity, by HIPAA, and by that client’s own Notice of Privacy Practices. If you are a patient with a question about your medical bill or your health information, please contact your healthcare provider directly.
Please do not submit patient or protected health information through this website. Our contact form is intended for general business enquiries only.
2. Who we are
UnifiedRCM provides revenue cycle management services to healthcare practices and organizations. You can reach us at:
- Email: info@unifiedrcm.com
- Telephone: 1-877-77-UnifiedRCM
- Postal address: [FULL POSTAL ADDRESS TO BE ADDED — required for CAN-SPAM compliance in commercial email and generally expected in a privacy policy]
3. Information we collect
Information you give us
When you submit our consultation form or contact us by email or telephone, we collect the information you provide, which may include:
- Identifiers — your name, business email address and telephone number.
- Professional and employment information — your practice or organization name, specialty, number of providers, and the practice management or EHR system you use.
- Commercial information — the services you are interested in and the content of your message.
- Contact preference — how you would like us to reply.
Information collected automatically
[TO BE COMPLETED BASED ON WHAT IS ACTUALLY DEPLOYED. If no analytics or tracking technologies are used, state that plainly — it is both accurate and a competitive advantage. If analytics are used, list each one, who operates it, what it collects, and how to opt out. Describing tracking inaccurately or incompletely is itself an enforcement risk.]
Our web host may automatically log standard technical information such as IP address, browser type, referring page and time of access, for security and operational purposes.
4. How we use your information
- To respond to your enquiry and provide the information you requested.
- To follow up about our services where you have asked us to or consented.
- To operate, secure and improve this website.
- To comply with legal obligations and to establish or defend legal claims.
We do not use information submitted through this website to make automated decisions that produce legal or similarly significant effects about you.
5. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
We may disclose information to:
- Service providers who help us operate the website and our business — for example web hosting, email delivery and customer relationship management — who are contractually restricted to using it only for those purposes. [LIST ACTUAL PROVIDERS BEFORE LAUNCH.]
- Professional advisers such as legal and accounting advisers.
- Authorities where required by law, subpoena or other legal process.
- A successor entity in connection with a merger, acquisition or sale of assets, subject to this policy.
6. Retention
We keep enquiry information for [SPECIFY PERIOD, e.g. 24 months] from your last contact with us, after which it is deleted or de-identified, unless a longer period is required for legal or contractual reasons. Server logs are retained for [SPECIFY PERIOD].
A statement such as “as long as necessary” is not sufficient under several state privacy laws. Specific periods or the criteria used to set them must be stated here.
7. Cookies and tracking technologies
[TO BE COMPLETED. State what cookies are set, by whom, for what purpose, and how a visitor can refuse or remove them. If the site sets only strictly necessary cookies and uses no third-party advertising or analytics trackers, say so explicitly.]
8. Do Not Track
Some browsers transmit a “Do Not Track” signal. [STATE HOW THIS WEBSITE RESPONDS. A response to this question is specifically required by California law.]
9. Third-party tracking across websites
[STATE WHETHER THIRD PARTIES MAY COLLECT PERSONALLY IDENTIFIABLE INFORMATION ABOUT A VISITOR'S ONLINE ACTIVITIES OVER TIME AND ACROSS DIFFERENT WEBSITES WHEN THEY USE THIS SITE. Also specifically required by California law.]
10. Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we have collected about you, and access a copy of it.
- Request deletion of your personal information.
- Request correction of inaccurate personal information.
- Obtain your information in a portable format.
- Opt out of the sale or sharing of personal information. We do not sell or share personal information.
- Limit the use of sensitive personal information. We do not collect sensitive personal information through this website.
- Not be discriminated against for exercising any of these rights.
How to exercise your rights
Contact us by email at info@unifiedrcm.com or by telephone at 1-877-77-UnifiedRCM. We will acknowledge and respond within the period required by applicable law, generally 45 days, which may be extended by a further 45 days where reasonably necessary. We may need to verify your identity before acting on a request. An authorized agent may submit a request on your behalf with proof of authorization.
11. Universal opt-out signals
[STATE WHETHER THE SITE RECOGNIZES GLOBAL PRIVACY CONTROL (GPC). Required if any third-party advertising or analytics technology that could constitute a “sale” or “share” is deployed.]
12. Children
This website is directed to businesses and healthcare professionals. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us information, please contact us and we will delete it.
13. Security
We maintain administrative, technical and physical safeguards designed to protect the information we hold, and this website is served over an encrypted connection. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
14. Links to other websites
This website may link to third-party sites we do not control. This policy does not apply to them, and we encourage you to read the privacy policy of any site you visit.
15. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page will change when we do. If we make material changes, we will [DESCRIBE HOW MATERIAL CHANGES WILL BE ANNOUNCED — for example, a prominent notice on this website for 30 days].
16. Contact us
Questions about this policy or about how we handle information can be directed to info@unifiedrcm.com, by telephone at 1-877-77-UnifiedRCM, or by post to [POSTAL ADDRESS].